Special Accounts & Taxpayer Services Tax Technician II
City and County of Denver
Denver, CO
$22.76-34.14 per hour
Permanent
Full-time
1 month ago
About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.76 - $34.14/ hour. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocationThe City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.What You’ll DoThe Department of Finance manages the city’s investing, fiscal analysis, budgeting, debt and asset management, tax assessment and collection, and accounting functions as well as establishing, maintaining, and enforcing fiscal policies, practices and procedures for the entire City and County of Denver. The Department commits to Denver residents the delivery of these services through a financial structure that mirrors the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes.We are currently hiring 3 positions, 2 in the Special Accounts unit and 1 in the Taxpayer Services unit.Special AccountsThe 2 positions available in the Special Accounts unit will support the Treasury Division with all aspects of property tax including providing assistance and responding to inquiries from multiple internal and external stakeholders for real estate property tax information both via email and over the phone, processing property tax payments, reviewing refunds for completeness and accuracy, and other duties related to the real estate tax cycle.Taxpayer ServicesThe 1 position in the Taxpayer Service unit of the Treasury Division is a front-facing customer service unit responsible for providing excise and property tax education and serving the public directly in person and by phone. The position also includes cash handling and reconciliation duties following established fiscal rules.Specifically, as a Special Accounts and Taxpayer Services Tax Technician II you will:Review payment and/or refund documentation to accurately post payments or refund overpaymentsProvide high level customer service to both internal and external customers including banks and mortgage companies, title companies, taxpayers, and other City and County of Denver departmentsResearch and respond to questions regarding tax billing, payments, laws, and policiesAssist in processing and distributing mail received by TreasuryBe able to prioritize tasks and have excellent time management skillsPerform other related duties as assigned or requestedAbout YouWhat You’ll BringWe value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.Our ideal candidate has some or all the following experience, skills, and characteristics:At least 2 years of professional experience with exceptional customer serviceTax compliance experienceKnowledge of general business operationsThe ability to work in a fast-paced, collaborative environmentThe ability to be detail-oriented and organizedRequired Minimum QualificationsEducation Requirement: Graduation from high school or the possession of a GED, HiSET or TASC CertificateExperience Requirement: Two (2) years of technical experience that must include one (1) year of experience at the type and level of a Tax Technician I (provides assistance and information on taxation law, rules, regulations, and compliance payment procedures.Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirementApplication DeadlineApplications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.About Everything ElseJob Profile CV2356 Tax Technician IITo view the full job profile including position specifications, physical demands, and probationary period, click .Position Type UnlimitedPosition Salary Range $22.76 - $34.14Starting Pay Based on education and experienceAgency Department of FinanceThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days’ notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click for English or for Spanish.
