Regional Sales Order Process Manager
Sharp Electronics Corporation
- Indianapolis, IN
- $52,725-104,500 per year
- Permanent
- Full-time
- Manages a region team of Sales Order Processing staff
- Serves as a coach and mentor to all levels of Sales Coordinator staff while identifying Sales Order Processing enhancement opportunities. Provides regular performance management to staff.
- Assists the Region Operations Manager with the overall leadership of the Region Operations Team
- Ensure completeness and accuracy of order documents including leasing requirements and maintenance contract is adhered to across the Region.
- Inspect orders and maintenance contracts in SAP and CRM while ensuring the proper recognition of revenue in accordance with Company policy and GAAP.
- Maintains documentation, paperwork workflow and completes audit reporting requests in a timely manner as required.
- Maintain a consistent process for out-of-territory deliveries and ongoing service with dealer partners
- Acts as liaison with Corporate National Accounts as orders warrant
- Tracking and timely reporting of order status as per Sales Potential (ZOFT) report from entry to final invoicing. Tracking of consignment orders to completion with adherence to company policy.
- Works closely in delivery scheduling and planning on order fulfillment communication to internal and external customer.
- Provide administrative and system support for sales representatives including providing support for Quarterly Business Reviews.
- Assists in timely and accurate sales commission processing and reporting according to Sharp policy. This includes commission communication with the Sales team.
- Display proven proficiency in SAP and CRM
- Provides new hire and continued training and development to other Sales Coordinators and the Sales team regarding the sales order operational workflow.
- Manages, as required, the Inter-Territorial Process and Dealer partnerships.
- Effectively leverage and allocate branch resources regionally to meet business needs and objectives.
- Participates in the support of corporate activities and initiatives.
- Establishes Regional communication and collaboration methods.
- Manages staff schedules to ensure appropriate staffing.
- Develops and streamlines best practices across the Region.
- Understanding of Master Data partner functions.
- Other duties as assigned
- 5-7 years’ experience management experience in a high volume sales environment or related field
- 10+ years’ experience with various roles in a sales organization or similar capacity in an administrative financing role
- 1-2 years’ experience with SAP preferred
- Highly detail oriented with exceptional organizational skills
- Proficiency in Microsoft Office, with an emphasis on Excel
- Superb written and oral communications skills
- College degree preferred
- Travel as required
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.