Avaya Voice L2 Support

• 3-5+ years of experience in Voice Technologies, especially in Avaya Voice .
• Basic understanding of Avaya CM & Aura Messaging 6.x & 7.x.
• Hands-on experience on Avaya CPOD solution.
• Good understanding on Avaya Legacy systems. Non-Voip Telephony solutions.
• Good understanding of Avaya H.323 and SIP endpoint Registration and Troubleshooting.
• Must be able to add stations, Trunk groups, Route pattern and ARS/AAR table.
• Good understanding of AAM Voicemail services & user provisioning.
• Good understanding of VoIP, H.323 and SIP services.
• Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards
• Must be able to diagnose call failures on VoIP and POTS and assist L3 on the analysis
• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Expert level experience in handling Avaya IP telephony Network Infrastructure.
• Good understanding of ACD call flows and Vectoring knowledge with wallboard integrations.
• Good understanding of Avaya CMS Architecture and integration with Avaya CM
• Good understanding on Agents provisioning on Avaya CMS and fetching CMS reports
• Independently resolve tickets within SLA, coordinate with Telco for Circuit issues and DIDs
• Monitor Voice network via Monitoring tools like Solar wind, Nectar, Prognosis etc
• Experience in providing logs to Avaya support team and resolve critical issues in timely manner
• Experience in PSTN trunking, SIP trunking with Avaya and other IP PBX ( Onnet/Offnet ) calls
• Provide assistance to WebEx conferencing solution
• Hands on experience User Facing Features support and daily operation health check and monitoring

eTeam