Commercial Fleet Service Advisor
Lithia Motors
- Lincoln, NE Boise, ID
- $70,000-100,000 per year
- Permanent
- Full-time
- Main Line Service Advisor: 5+ years of exp. pay range $70-$100K per year*
- Service Advisor: 1-2 years of exp. pay range $40-70K per year*
- *Pay range vary depending on experience, productivity and sales performance
- CDK experience is required
- 5+ years experience for main line advisor required
- Commercial Fleet Service Center is Open: M-F from 7-6
- 10 Bays: 9 main-line and 1 quick-lube. Parts Runners for active jobs to deliver parts and Porters to help move vehicles in and out of bays.
- State of the art shop equipment, all Ford specialty tools. Heated shop with swamp coolers. Excellent lighting.
- Professional & FUN work environment (techs who support each other). Fast-paced but easy-going work environment, family friendly environment. Manager is detail oriented and puts the customer first, promotes family and is easy to get along with. Supportive leadership.
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keeping customer informed of service specials, completion times and service expenses.
- Previous Service Advisor experience, preferred.
- Prior experience as an automotive technician a plus.
- A team player who is focused on providing exemplary customer service.
- Basic mechanical understanding of an automobile.
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs