Desktop Support /Oklahoma City, OK, 6+ Months Contract

• General responsibilities with standardized processes
• Works under limited supervision
• Resolves routine questions and problems
• Refers the more complex issues to higher levels
• Follows established procedures to accomplish requirements of job
• Some latitude for deviation

• Responsible for assisting in the effective provisioning, installation, configuration, operation, and maintenance of the required hardware, software, and related cloud and on-premise infrastructure.
• Provide font line response, troubleshooting, diagnostics and resolution on general PC and network issues and support Microsoft core operating systems and business applications.
• Performing hardware refreshes across enterprise environments (laptops/desktops).
• Follow support methodologies based on ITIL standards to provide a highly performing and available environment.
• Communicate effectively with clients on the status of tickets and resolutions.
• Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues.
• Work collaboratively with all IT teams to centralize and standardize processes.
• Create tickets, record progress and resolutions on client incidents or service requests.
• Effectively escalate client issues to appropriate resources when necessary.
• Perform system and device installation and configuration.
• Document commonly encountered issues and create documentation on newly implemented systems.
• Ensure compliance with team metrics in accordance with department goals.
• Work with end-users to implement IT skills.

• Associate's Degree in Computer Technology or a related IT degree program, And 2 years desktop support experience
• High School Diploma/GED And 4 years desktop support experience.
• Experience with a broad array of technologies such as: Microsoft Windows 7/10, Active Directory, HyperV, VMWare, Citrix, Exchange, Office 365, Remote Desktop Services, and LAN/WAN networking technologies.
• Experience with hardware and applications support as well as an understanding of networking technologies, including TCP/IP, DHCP, DNS, SMTP, OWA, LDAP.
• Experience with remote access using VPNs and MFA.
• Valid driver's license.

• Knowledge of current systems software, protocols, and standards, including DHCP, DNS, TCP/IP, and Active Directory.
• Working knowledge of IT security concepts.
• Working knowledge of technology architecture.
• Working knowledge of local area network administration.
• Process driven with high attention to detail and excellent follow through skills.
• Demonstrated experience with Windows systems installation, maintenance and troubleshooting.
• Moderate level troubleshooting of both hardware, networking and software related issues.
• Ability to effectively obtain, share, analyze and convey information.
• Ability to collaborate with peers, managers, and clients.
• Outstanding oral and written technical and non-technical communication skills, including the ability to interact with varying business and technology groups, as well as a keen attention to detail.
• Must have good interpersonal communication and organizational skills to work with clients and manage critical issues.
• Expectation of ongoing, active learning and skill growth in key technology areas including operating systems and applications.
• Ability to provide after-hours support and/or be on-call.

• Must be available for 24-hour call and extended work day/weeks
• Requires some travel and occasional overnight trips
• Ability to work extensive hours at a computer terminal
• Requires lifting up to forty (40) lbs

Suncap Technology