Assistant Branch Manager I, II or III
Riverview Community Bank
- Vancouver, WA
- $21.00 per hour
- Permanent
- Full-time
- ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone). Monitor the quality of branch customer service and customer relationships.
- Supervise Client Service Representatives in all duties, including training and development and performance appraisal, making recommendations to the branch manager on hiring, corrective action and/or termination.
- Perform computer data entry and customer inquiries; process, record, track and verify various types of financial transactions, information and events. Maintain a balanced cash drawer.
- Cross-sell Riverview products and services, open new accounts and coach staff to develop and improve individual cross-selling skills.
- Prepare and/or complete and monitor various reports and forms accurately to be in compliance with established policies and procedures.
- Ensure balanced staffing levels to provide quality service and maximize sales while ensuring cost containment.
- Follow and instruct others on proper branch operational security procedures.
- Ensure branch operational efficiency and compliance.
- Facilitates training objectives, including time allotment and coordination of electives.
- Participates in and completes training objectives with passing scores.
- Responsible to monitor and assess staff training regularly and in a timely manner.
- Follow all Riverview policies and procedures.
- Other duties as assigned.
- Frequent contact with supervisor to receive direction and interpretation of sales/marketing/cross-selling goals.
- Daily contact with customers and prospective customers providing assistance to fulfill their banking needs.
- Daily contact with branch staff to give direction and interpretation of existing and new branch procedures.
- Coordinate with the Retail Service Manager (RSM) for staffing, Fiserv or other operational issues.
- Periodic contact with other branch and department staff who provide assistance and coordination of products and services.
- Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to promote the sale of products and services through verbal recommendation.
- Basic knowledge and ability to use Microsoft Office products and/or equivalent computer software applications preferred.
- High attention to detail.
Management: Expert
Presentation Skills: Expert
Training: ExpertEducation : Associates
Years Exp 5
or a combination of education and experienceLicences & certifications NMLS