Sr Supervisor, Warehouse/Distribution Center
Vontier
- Georgia
- Permanent
- Full-time
- Forecast and maintain repair pool stock inventory levels that align with repair trends and demand seasonality.
- Collaborate with other departments on resolving concerns, new process implementation, problem resolution, etc.
- Maintain a thorough understanding of all SOPs related to ADVR and RMA and be the point of contact for the team.
- Collaborate with Salesforce support team and ICR support team on concerns related to system improvement, delays on RMA returns, etc.
- Maintain accurate control of Inventory for advance replacement (ADVR) program.
- Facilitate creation of RMAs via customer service department or directly with customer.
- Ensure products are configured and shipped to correct distributor/customer in a timely manner.
- Track and facilitate returns of any advanced replaced devices. Monitor returns and follow up. Invoice for those not received.
- Run daily reports to keep track of and process incoming RMAs and outgoing ADVR RMAs.
- Maintain aging report to keep track and notify Sales support team of delinquency of RMA returns for penalty charges. Ensure accuracy and validity of ICR records for invoicing of out of warranty and vandalism repairs.
- Manage inventory control using Syspro and ICR.
- Manage inventory movement between I2 working product and I2 Defective Product.
- Manage inventory movement between I2 and Customers/Distributors locations.
- Perform weekly reconciliation of ADVR and RMA Inventory.
- Relevant qualification at degree, diploma, or trade level.
- 5+ years of experience in materials planning and/or inventory management required.
- Strong interpersonal and communication (verbal and written) skills.
- Strong detail orientation and communication/listening skills.
- Good data retrieval, analysis, and reporting skills.