Lead Receptionist
Rural King
- Elizabethtown, KY
- Temporary
- Part-time
- Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care
- Educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales
- Admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system
- Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
- Handle client/patient transfers with ease
- Prepare client invoices for services performed and accurately handle payment transactions
- Accurately and empathetically communicate estimates/treatment plans to clients
- Build relationships with customers to create long-term bonds with the clinic
- Create a positive and welcoming environment during client wait times
- Maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen
- Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
- Provide accurate follow-up on messages, calls, e-mail, or fax communication
- Maintain a positive, cooperative relationships with other associates
- Display genuine care and liking to animals and the veterinary field
- Develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
- Maintain a professional/welcoming appearance of the front office through cleaning and organization
- Offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines
- May be required to cross train and perform other duties
- 2+ years of reception experience in a veterinary practice OR equivalent combination of experience and education is applicable
- Customer service experience preferred
- Basic computer skills using Microsoft WORD and Outlook
- Ability to participate in our online applicant and new hire onboarding process remotely
- Ability to complete computer-based training
- No, however, lead a team of receptionists
- Ability to communicate effectively to all audiences
- Good visual acuity
- Close vision for computer work
- Comfortable around unpleasant odors, noises and animal feces
- Comfortable with exposure to animals including their actions and ailments
- Ability to lift up to 50lbs
- Repetitive wrist movements on keyboard
- Ability to sit/stand/walk for long periods of time
- Ability to walk up and down stairs multiple times per day