Practice Administrative Associate - Internal Medicine -NEMG
Yale New Haven Health
- Milford, CT
- Permanent
- Full-time
Responsibilities
- 1. Maintain appointment schedule template (alterations, deletions, additions).
- 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers.
- 2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
- 2.1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures
- 3. Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
- 3.1 Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
- 4. When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- 4.1 Track referrals coming into the practice.
- 5. Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
- 6. Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
- 6.1 Forwards phones to answering service and notifies answering service about the physicians on-call status.
- 7. Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
- 8. Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities.
- 8.1 Attend and actively participate in staff meetings
- 9. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
- 9.1 Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
- 10. Performs all other related/additional tasks as requested by physicians and/or management.
- 10.1 Provide cross coverage as needed
- 11. May assist and/or perform chaperone duties for patient medical procedures as needed.
- 12. May assist and/or perform chaperone duties for patient medical procedures as needed.