Community Assistant
Nelson Partners
- Salt Lake City, UT
- Permanent
- Full-time
- Demonstrated ability to read, write, and communicate effectively to prepare and explain data to team members.
- Demonstrated proficiency in word processing, spreadsheet, property management software (preferably Entrata), and database management programs to complete required reports.
- Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information.
- Plan, attend, and implement marketing strategy at housing fairs, open houses, orientation, and other property events as well as local marketing events.
- Provide feedback and ideas to improve property marketing plans, calendars, and marketing timelines as well as additional marketing opportunities.
- Provide weekly report updates to Manager every Thursday.
- Attend and participate in property meetings alongside the Manager.
- The strategic execution, review, and collaboration of monthly marketing plans.
- Monitor the effectiveness of marketing mediums and provide recommendations as related to marketing budgets.
- Complete and assist with property market surveys, university profiles, and housing cost analysis as needed.
- Implementation of social media and online marketing campaigns
- Provide an inventory of marketing collateral, printed materials, and promotional items.
- Respond to after-hours lockout calls (except for emergency calls) Route emergency calls to the proper department.
- Maintain ongoing communication with university departments (athletic department, international student organizations, transfer office, orientation office, off-campus housing office, etc.) to facilitate marketing relationships.
- Report on time to your shift.
- Ensure confidentiality of client, resident, and company information.
- Attend and contribute to all staff meetings and any individual or emergency meetings.
- Understand and adhere to the Nelson Partners Student Housing policies and procedures.
- Maintain a clean and professional work environment.
- Report time and attendance.
- Assist with roommate matching, transfers, move-ins, and move-outs.
- Understand the lease document and all related addendums and be able to communicate to residents, prospective residents, and parents all relevant information.
- Participate in all move-in and move-out related activities, including inspections and trash-outs.
- Manage time efficiently and effectively.
- Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
- Develop a sense of community among the residents and staff.
- Maintain active and effective communication with residents, parents, and university personnel.
- Contribute to the monthly newsletter and resident communications.
- Maintain a positive community environment for both residents and associates and encourage participation in events and activities.
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
- Walk each apartment before move-in to ensure that the units are clean and ready for move-in.
- Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and helping to clean up when necessary.
- Perform open and closing checklists that may include housekeeping.