ServiceNow Platform Engineer
Old National Bank
- Eden Prairie, MN
- Permanent
- Full-time
- Develop no code/low code solutions on the ServiceNow platform via scripting/coding and system configuration.
- Provide superior customer service to /internal clients, including response to incidents, proactively notifying customers of issues, assessing, and communicating business impact, and identifying root cause.
- Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
- Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and
- Must be able to understand, generate, and amend technical documentation.
- Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
- Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards, documents requirements.
- Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
- Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
- Maintains current knowledge of industry developments including changes in technology and regulations.
- Review and monitor analytics, statistics, and relevant data/information.
- Problem Solving/Decision Making
- Seeks and leads efforts to identify what caused the issue;
- Collaboration
- Builds rapport and effective relationships with all levels of internal and external stakeholders. s.
- Drive and Execution
- Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.
- Planning and Organizing
- Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
- People Leadership
- Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one's own behavior to accommodate tasks, situations and individuals involved.
- Culture Leadership
- Listens openly, recognizes different viewpoints, and builds on areas of agreement; gains cooperation through influence; builds effective working relationships within and outside the Department, establishes trust, credibility, and respect through a track record of meeting commitments.
- Flow Designer / Legacy Workflows experience.
- Integration Hub configurations.
- Experience with ServiceNow reports, dashboards, and Performance Analytics.
- Experience with designing ServiceNow Portals.
- Advanced knowledge of catalog design and client scripting.
- At least 3 years of experience implementing any module within ServiceNow.
- Knowledge of ServiceNow module uses.
- Additional ServiceNow development certification/experience. (e.g. Advanced System Administration, Certified Application Developer, Application Creation, etc.).
- Proven experience with application integrations using technologies such as API integration, SOAP or REST Web Services, JDBC/ODBC, and flat files.
- Bachelor's Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience.