All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Job Posting Title: Veterinary Technician 1- Clerical Client ServicesPosition Type: Professional / UnclassifiedDepartment: LSUAM VetMed - VTH - Admin - HO - SA Client - Client Services After-Hours and Overnight (Rachel Claire Saal (00005134))Work Location: Veterinary Medicine BuildingPay Grade: Professional HourlyJob Description:This employee will provide support to the Veterinary Teaching Hospital Small Animal front desk service and operations. The employee will interact daily with clients, referring veterinarians, house officers, staff and students maintaining clear communication. It is essential that the employee has experience in customer service roles. The employee in the position is responsible for attending to the needs of the clients at all stages from admission, throughout the client's stay until the patient is discharged.40% Maintain clear and concise communication with clinicians, house officers, staff, and students to facilitate efficient workflow. Serve as a liaison between clients and the LSU Small Animal emergency team. Maintain positive relationships with all clients and referral veterinarians to enhance the clinic's reputation. Ensure excellent customer service through proper phone etiquette, answering calls promptly and accurately.20% Enter client information promptly and accurately into medical records software. Explain documents containing hospital policy and gather appropriate signatures. Gather information about patient's presenting complaint and relay to emergency staff. Retrieve and organize medical records from client service and referral email.20% Assists technicians with upkeep and input of charges for patients within the hospital; posting, collecting, and billing; communication with clients; collections--reviews receivables when checking clients in and ensuring late balances are collected prior to service. Verify appropriate documents are signed and deposits are collected upon intaking the patient and bill is paid prior to patient leaving. Check out clients at the time of discharge, collect deposits on inpatient cases.10% Assist in maintaining appearance of the lobby at all times. Wipe/clean chairs, organize magazines, cleaning/sanitizing workstation and counters. Ensure all paperwork is organized at the end of shift.10% Other duties assignedMinimum Qualifications:Bachelor's Degree OR Associate’s degree in veterinary technology OR CVT or equivalent OR 3 years of experience in a working environment with similar dutiesPreferred Qualifications:Bachelor's with 5 years of experience in customer service related position OR bachelor's degree with 2 years of administrative experience related to the duties of the job OR Associate's degree in Vet Technology with 2 years of administrative experience related to the duties of the job OR certification as a vet tech or equivalent (Licensed, registered, etc.) with 2 years of administrative experience related to the duties of the job.Special or Physical Qualifications:Position is subject to an office environment and must be able to operate a computer, telephone and other office machinery, remain seated for extended periods of time, bend, squat, twist, move about to accomplish tasks, ability to receive and exchange detailed information through oral and written communication, make substantial movements of the wrists, hands, or fingers.Cash Handling -This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.Per PS 18- This position is a part of the Emergency Response Personnel - these personnel are linked with the hospital during any emergency response event and are expected to report in and perform as outlined in the emergency response plan.Required to be capable of lifting up to 50 pounds, standing or walking for prolonged periods, able to reach above and below the shoulder, vision (near sight), vision (far sight), kneel or sit on the floor, push/pulling, grasping, climbing, crawling bending, squatting, and/or twisting.*Due to the nature of this position and/or responsibilities, this position is subject to random drug & alcohol testing in accordance with University Policy Statement 67*Compensation/Benefits: Competitive offer, participate in Public Service Forgiveness (PSLF) program, eligible for shift differential pay, dental, and vision insurance, 401(k) with match, paid CE, Paid holidays accrued up to 14 days per year, accrue annual leave and sick leave based on position classification, employee assistant programs, wellness and mentorship programs, and more.We teach. We heal. We discover. We protect. Join us at LSU Vet Med as we make a profound difference in global health!Additional Job Description:Associate Clinical Specialist 1 - HourlySpecial Instructions: A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.Please provide your resume and three professional references including name, title, phone number and e-mail address.Please direct any questions to Rachel Saal at rsaal1@lsu.eduPosting Date: May 3, 2024Closing Date (Open Until Filled if No Date Specified):Additional Position Information:Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.Essential Position (Y/N): YLSU is an Equal Opportunity Employer and SAME Agency:LSU is designated as a agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management ( ).HCM Contact Information:For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email . For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Louisiana State University Agricultural Center
