IT Operations - Production Support, Administrator
MUFG
- Jersey City, NJ
- $34.00 per hour
- Permanent
- Full-time
Applies specific knowledge related to Production Batch Services with the ability to resolve issues, identify areas for improvement and ensuring adherence to established procedures. Working closely with management to implement and lead new projects as part of MUFG’s strategic vision. Ensure the operation adheres to established procedures and practices.ResponsibilitiesProvides daily operational support inclusive of system monitoring, batch scheduling, file transfers and all other activities involving the data center. Ensures that all tasks are performed during his/her shift in accordance to prescribed procedures. Ensures that all problem incidents are properly documented and escalated as per department guidelines. Has a working knowledge of Tidal job scheduler, both from an administration and tool engineering aspect, allowing for easier troubleshooting in event of product issues. Works closely with application development and other infrastructure partners to test, implement and alter batch schedules and external transmissions to support the business needs. Assists with departmental metrics and reporting in order to provide management with information on daily incidents and outages.Skills & Competencies
- Proven success understanding and managing an IT operations environment which carries out all tasks in a timely and reliable way
- Experience in Enterprise IT operations, monitoring practices and technologies for successful IT service delivery.
- Deep knowledge of Production Batch Scheduling and Transmission Services, along with the applications associated within the function – CA7, CA Autosys, Tidal, Netcool, Sterling, Tivoli
- Experience in ensuring a consistent process is in place for analyzing and processing notifications, warnings and alerts for Event Management.
- Experience in preparing and managing of KPI reports and metrics for a multi-functional teams
- Experience in process documentation and data analysis
- Experience in working with application management, senior executives and line mangers in heavily matrixed environments with the ability to influence and drive change
- Strong written and verbal communication skills.
- Proficient in Excel, Word and PowerPoint
- Proficient with applying Service Operations concepts to industry standard frameworks and leading best practices to improve business performance
- Education: Bachelor's degree in Computer Science or equivalent work experience
- Requires in-depth IT Operations and Production Batch Support knowledge