IT Manager (Broomfield, CO)
Exxel
- Broomfield, CO
- $110,000-120,000 per year
- Permanent
- Full-time
- Assists with the technology related issues in the business.
- Coordinates and collaborate solutions with functional users and IT staff to find solutions to problems identified including troubleshooting technical and process improvement
- Leads IT Project Management
- Responsible for Budgeting and Financial Management of the IT company expenses.
- Proactively work with the business on process improvement for common issues.
- Works with all business units on systems best practices.
- Coordinate with business area leads to identify possible business policy and process improvements with respect to business processes, pricing, and business data accuracy.
- IT Helpdesk Support
- ERP Helpdesk Support
- Custom Application Support
- Understands the product, customer, pricing data structures for each brand.
- Responsible for supporting and assisting the rest of the ERP Support team with daily issues and tasks that may arise before escalating to management.
- Responsible for facilitating and coordinating resolutions through to completion to all known application problems.
- Responsible for maintaining helpdesk Service Level Agreement committed through the business
- Problem-solving complicated business processes with end users across departments
- Familiarity with hosting websites and website domain management
- Maintain PCI compliance by implementing PCI DSS throughout system infrastructure.
- Support IT security initiatives through management of Mimecast and Crowdstrike platforms.
- Keep up with innovations in IT and support company initiatives to modernize IT solutions.
- Vendor relationship management
- Bachelor’s Degree in MIS, Information Technology, or CIS preferred.
- Minimum of 10 years of experience in and business application support related role.
- 5 + years prior Supervision
- Prior Budgeting Experience
- Prior RFP experience
- Prior User documentation experience
- 3+ years working Microsoft Business Central environment or similar ERP system
- Strong attention to detail.
- Strong data analysis skills.
- Ability to learn new software platform quickly.
- Previous experience with Microsoft Business Central, Electronic Data Interchange, and order fulfillment processes or related software preferred.
- Previous experience with SQL Server, C# and .NET debugging, network fundamentals, Server OS
- Experience in the following systems helpful:
- Systems/applications:
- Microsoft Business Central Versions 14/18/22/current
- SQL Server Management Studio
- BigCommerce
- CommerceHub
- NuOrder
- Shopify
- Microsoft Office Suite
- PowerBI
- Zultys
- Zebra Hardware
- Microsoft/Mac OS
- Cloud File Sharing
- Cisco Hardware
- Ubiquiti Unifi Hardware
- Fortinet
- Mimecast
- Crowdstrike
- Hype-V or VMware
- Freshservice
- Ability to successfully communicate with business partners inside and outside the organization.
- Work with Third Party companies and outside contractors regarding enhancements, scope of work, project plans, execution and accuracy.
- Supervises the IT team
This is a full time position