Membership Sales Director
Goldfish Swim School
- New Rochelle, NY
- Permanent
- Full-time
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Creates business-to-business relationships and structures to drive school growth.
- Engages in active community and school outreach to create sources of lead development
- Manages and develops digital content (search, social, email and other) for sales, marketing and branding efforts
- Actively tracks and focuses on achieving high conversion rates of all sales leads
- Publishes frequent customer/sales messages on numerous digital platforms
- Creates repeatable, scalable processes to ensure quality and business growth
- Provides sales and marketing training to all qualified sales staff.
- Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
- Provides training of Front Desk staff to provide superior performance in customer service, understanding of software tools, Point of Sale and promotional items.
- Ensures phone calls and emails are being responded to professionally and in a timely manner.
- Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
- Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
- Gains a high level of knowledge and experience in our software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Holds monthly meetings with the Front Desk staff and Management to go over performance reviews (GSRs). Provides agenda items to address during meetings.
- Provides a weekly summary of the Front Desk Notes. Explains any discrepancies in numbers or customer issues.
- Provides a weekly audit of the Registration/Withdrawal Log that gets reconciled against the Period Summary Report for accuracy. Reports and explains any discrepancies.
- Provides audit results of the Lead System (Total Number of Leads, Missing Leads, Contacted Leads, Enrolled Leads).
- Updates the Complete Withdrawal Log on a weekly basis.
- Establishes a relationship with all new employees.
- Conducts all the new hire training (front desk based).
- Works at the desk at least 2 shifts a week.
- Maintains the entire direct debit reporting - Debt/Class Outstanding Balances overseen by the General Manager and Assistant General Manager.
- Acts as main contact person for the Salesforce and ICP software; ensures all information is accurate.
- Maintains all the monthly reporting through ICP software.
- Responds and creates an action plan to the shift and party notes.
- Oversees the job responsibility list at the front desk.
- Responsible for the overall cleanliness at the front desk and the dry side of the facility.
- Hosts monthly workshops with the employees (front desk related).
- Sets sales incentives for the front desk employees in conjunction with the General Manager, to assure that overall goals are considered.
- Offers customer service follow-up to any upset members.
- Ensures all the front desk members have first-aid certifications.
- Oversees the EAP portion at the front desk.
- Assists in maintaining the employee phone list.
- Helps with the subbing process to ensure appropriate staffing.
- Oversees the staff bio book.
- Ensures the retail and vending areas are clean, professional, stocked, labeled and profitable.
- Creates daily sales notes and sends them to the General Manager and Assistant General Manager.
- Fulfills other duties or responsibilities as assigned by the Employer.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.