Client Account Manager
snipeHIRE
- Dallas, TX
- Permanent
- Full-time
- take ownership of one or multiple highly complex customer accounts;
- build long-term relationships at executive and operational levels;
- resolve project issues including timeline, budget, and scope;
- provide regular project communication and status reporting;
- project quality to ensure customer satisfaction and roi;
- grow the business from a sales and revenue perspective at the assigned accounts; and
- manage customer delivery
- build and manage a team of high caliber planning practitioners including functional subject matter experts, engagement leads and implementations consultants.
- work closely with R&D to communicate field-level insights and customer issues;
- help define functional requirements across disparate projects; and
- work closely with the marketing team for the specific customer events and press releases.
- financial/business planning annual/quarterly/monthly revenue forecast; and
- capacity/resource planning hiring plan to meet foretasted consulting staffing requirements.
- act as o9's thought leader in planning domain; and
- support marketing activities as required.
- responsible for expanding the customer account for future sales;
- accountable for the profit, margin and pricing for consulting services;
- oversee the invoicing and credit terms for managed clients; and
- responsible for the new services Statement of Work (SOW) which contains the resource plan and project execution timelines.
- Bachelor's degree in operations research, industrial engineering, production engineering, or a related field of study
- 10+ years retail and consumer product supply chain experience that must include demand planning, assortment planning, order fulfillment and allocation planning
- Retail and consumer product supply chain experience must include: completion of 5 projects involving the implementation of supply chain solutions software for a fortune 500 retailer and consumer packaged goods (CPG) customer that must include experience in managing the project margin and achieving project completion within the given margin criteria; serving as part of implementation cycle team on at least 6 projects for retail planning software such as assortment, demand, fulfillment, size scaling, store planning and financial planning; leading 4 teams through implementation cycle for retail and CPG supply chain solutions, that must include the facilitation of change requests process during the implementation cycle, and providing guidance, mentoring, feedback and coaching to the project team; demonstrated ability to build and manage a team of high caliber planning practitioners including functional subject matter experts, engagement leads and implementations consultants for 3 projects;
- 3 years experience in each of the following: management of financial/ business plan with post license sale revenue forecast (including annual/quarterly/monthly) managed with at least 80% accuracy; and managing project budgets, invoice process and accounting process for projects (including time and material, fixed bid, milestone acceptance);
- 4 years of experience resolving customer project issues, that must include 4 years experience escalating issues to the appropriate parties for the successful implementation of the project on time, budget and scope; and
- 5 years experience interfacing closely with R&D team to provide the field level insight and customer issues.