Assistant Manager
Planet Fitness
- Kettering, OH
- Permanent
- Full-time
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- Must be able to attend occasional off-site meetings
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- o Assist in scheduling and supervising
- o Member service oversight - Ensuring staff is providing a superior customer experience at all
- o Assist in resolving or escalating employee issues
- Involved in all front desk related activities including:
- o Answer phones in a friendly manner and assist callers with a variety of questions.
- o Check members into the
- o New member sign-up.
- o Take prospective members on
- o Facilitate all member requests, issues and
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
- Medical, Dental, Vision Insurance
- PTO – Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits