CAHPS XM Success Associate
Qualtrics
- Livonia, MI
- Permanent
- Full-time
- Lead CAHPS data quality management from data intake all the way through data submission to QualityNet.
- Identify data quality issues, data security, data storage issues and work with appropriate resources to address
- Ensuring all required data fields are setup and populated correctly and consistently for each client
- Coordinate and advise on data quality for submission from identifying missing data elements to requesting client update files.
- Responsible for all QA of CAHPS data across clients and preparation for data submission
- Be proficient in use of the Excel, XML, .XLS and common data file formats.
- A natural curiosity about the data! Ability to identify and questions anomalies in the data
- Maintain agendas, timelines, project plans, communications and expectations of customer and vendor(s) in coordination with the delivery team.
- Coordinate and advise on various quality improvement activities throughout the life of a project
- Ensure customer is happy with experience and feels comfortable with quality of data collected and deliverables provided
- Responsible for all QA of CAHPS data and preparation for data submission
- Be proficient in use of the Excel, XML, SPSS, Sequel and common data file formats.
- Establish and Monitor client sampling in accordance with regulatory guidelines
- Oversee data intake requirements for new CAHPS clients
- Track all required quality checks
- Manage data quality in preparation for data submission
- Communicate any required CAHPS updates to clients
- Project management small customer implementations for CAHPS programs
- Attend required CAHPS trainings
- Assist in preparing for and participate in annual CAHPS audits
- Bachelor’s degree
- 2-5 years in data quality and program oversight
- Comfortable with GSuite, and Microsoft office for MACs
- Superb communication and project management skills
- Comfortable in a fast-pace, and highly competitive environment
- Ability to communicate clearly and pleasantly through both written and spoken mode
- Able to analyze response data and report back to clients for actioning.
- The Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.
- The team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
- To learn more about what we value read about it directly from our employees