IT Operations - Production Support Engineer
MUFG
- New Jersey
- $34.00 per hour
- Permanent
- Full-time
- Proven success understanding and managing an IT operations environment which carries out all tasks in a timely and reliable way
- Experience in Enterprise IT operations, monitoring practices and technologies for successful IT service delivery.
- Deep knowledge of Production Batch Scheduling and Transmission Services, along with the applications associated within the function – CA7, CA Autosys, Tidal, IBM Sterling/GIS, Splunk
- Experience in ensuring a consistent process is in place for analyzing and processing notifications, warnings and alerts for Event Management.
- IT infrastructure architecture and capability planning
- Large-scale enterprise infrastructure system development and integration
- Server: active directory (AD)/dynamic host configuration protocol (DHCP)/domain name server (DNS), file/print, database, web, messaging, infrastructure application, business applications, remote access, virtualization
- Storage: direct-attached storage (DAS), network attached storage (NAS), storage area network (SAN)
- Network: local area network/wide area network (LAN/WAN), Wi-Fi, virtual private network (VPN)
- Cloud services: Amazon Web Services (AWS) / infrastructure as a service/platform as a service (IaaS/PaaS)
- Server virtualization: (VMware platform, Hyper-V)
- Experience in preparing and managing of KPI reports and metrics for a multi-functional teams
- Experience in process documentation and data analysis
- Experience in working with application management, senior executives and line mangers in heavily matrixed environments with the ability to influence and drive change
- Strong written and verbal communication skills.
- Proficient in Excel, Word and PowerPoint
- Proficient with applying Service Operations concepts to industry standard frameworks and leading best practices to improve business performance
- Education: Bachelor's degree in Computer Science or equivalent work experience
- Requires in-depth IT Operations and Production Batch Support knowledge