Project Administrator
Sunbird Software Inc.
- Sioux Falls, SD
- Permanent
- Full-time
- Key Responsibilities:
- Ability to identify DCIM scope of work in a defined project plan to articulate and track to an internal and client project team the necessary steps required to complete a statement of work.
- Weekly status updates to clients on key deliverables, milestones, and billing against statement of work.
- Organize client teams and program manage Sunbird and client owned deliverables.
- Develop and enhance documentation to enrich a customer’s experience.
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal.
- Project Coordination
- Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
- Create detailed project plans, including task breakdowns, timelines, and resource allocation.
- Monitor project progress, identify bottlenecks, and proactively address issues.
- Ensure alignment with project goals and stakeholder expectations.
- Documentation Management:
- Maintain accurate project documentation, including project charters, schedules, meeting minutes, and status reports.
- Organize and archive project files, ensuring easy access for team members.
- Facilitate knowledge sharing by documenting best practices and lessons learned.
- Communication and Reporting:
- Act as a central point of contact for project-related inquiries.
- Schedule project meetings providing clear agendas and follow-up actions.
- Regularly update stakeholders on project status.
- Risk Analysis and Mitigation:
- Identify potential risks and develop risk mitigation plans.
- Monitor project risks throughout the project lifecycle.
- Escalate critical issues to senior management as needed.
- Budget and Resource Management:
- Assist in budget planning and tracking.
- Coordinate resource allocation, ensuring optimal utilization.
- Collaborate with procurement teams for equipment and vendor management.
- Quality Assurance:
- Ensure project deliverables meet quality standards in a timely fashion.
- Conduct regular quality checks and address any deviations.
- Implement continuous improvement initiatives.
- Associates/Bachelor’s degree in a technical discipline or equivalent experience.
- One to three years’ experience providing customer support or project management tracking.
- Demonstrated experience in managing complex customer issues.
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of or ability to quickly learn:
- Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, Rack PDUs, etc.)
- Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
- Structured cabling components and concepts (patch panels, fiber, copper)
- Data center facilities components (UPS, PDUs, single and 3 Phase Power)
- Windows 10 / Windows 11 (including UAC)
- MS Excel xls/csv file creation
- Editing and working with AutoCAD and Visio drawings
- Data center surveys and audits
- Ability to work flexible hours with travel up to 50% required, some globally.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Self-motivated, ability to learn and apply new skills quickly.
- Good oral/written communication and interpersonal skills required.
- Microsoft Office Suite including Excel, Outlook, and Visio
- Data Center Certifications (i.e. DCI, DCIM,…)
- Project Management certification
- We are all about delighting our clients and live/breathe the end client/user experience
- We have amazing PTO Policy that allows you to take care of yourself and your family
- We offer medical, dental, vision and life insurance to employees
- We believe in collaboration, teamwork, creativity and taking initiative
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careersDo you want to work with a leading global software company in the data center industry experiencing double digit growth in each of the last 5 years?
Do you want to build a strong career foundation with a company that continues to grow and expand?
If yes, come join us!Sunbird is an EEO/AA/ADA/Veterans employer.Powered by JazzHR