Automotive BDC Sales Coordinator
Apple Ford Apple Valley
- Apple Valley, MN
- $17.00-22.00 per hour
- Permanent
- Full-time
- Receive incoming internet leads, phone calls, and online chats from customers
- Respond appropriately and with the goal of setting an appointment for a visit
- Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service
- Document all customer contact in the CRM tool
- Document all customers, appointments, shows on the BDC Smartsheet
- Assign leads and appointment to Sales Associates in accordance with the batting order
- Follow scripts for incoming phone calls
- Follow the process for outgoing emails and follow up
- Directing non-sales customers to the appropriate person/department
- Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers
- Answer phones with the best quality greeting
- Work with all stores to stay abreast of incentives and programs
- Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution
- Use the many different technology tools effectively and efficiently
- Previous experience in customer service, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Friendly and approachable personality.
- Strong organizational and multitasking abilities.
- Proficiency in using basic office software.
- Ability to multitask and thrive in a fast-paced environment.
- Positive attitude and a willingness to go the extra mile for customers.
- Must be well spoken and be able to speak and write with proper grammar
- Proficiency with basic computer programs such as word, excel
- Proficient use of different web browser
- Ability to multi-task
- Competitive Pay
- Flexible Working Hours
- Advancement Opportunities
- Scholarships, Tuition Reimbursement, Growth and Development Plans
- Professional and Respectful Work Environment
- Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
- Company Paid Life Insurance along with Voluntary Life and Disability
- Health Club Reimbursement
- Paid Paternity/Maternity Leave
- New and Used Vehicle, Parts, and Service Discounts
- Vacation, Holiday, Volunteer Time Off
- 401k with a Company Matching Contribution
- Employee Assistance programs
- We strive to make a positive impact in our world, you will get the opportunity to give back.
- Internal promotions, we offer our employees the opportunity to advance internally.
- We encourage teamwork, positivity, and kindness.
- Learning and development programs are available.
- We empower our employees to do what is best for our customers, and other employees.
- Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
- Ranked Top workplaces in MN (2020,2021,2022)