Sr Counselor-Administrative Referral
Medical Mutual of Ohio
- Brooklyn, OH
- Permanent
- Full-time
- Provides professional development coaching and training to Members.
- Coordinates and completes case management of Administrative Referrals.
- Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns and HR practice policy.
- Conducts telephonic triage and assessment on issues including behavioral health, substance abuse, relationship, and work-life, to members and coordinates resources.
- Consults with service providers to make referrals and complete session authorizations, follows cases to completion.
- Orients, trains, mentors, assists, and provides feedback to Counselors, Administrative Referral.
- May provide guidance to staff in the absence of Manager.
- Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
- Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.
- Makes clinical determinations in adherence with Company risk policy and in the member and Company’s best interest.
- May participate in staffing matters such as interviewing and recommendations for hire, provides input regarding performance and training and development of staff.