Collection Representative
Firstsource Solutions
- Thousand Oaks, CA
- Permanent
- Full-time
- In-Office: 555 St. Charles Dr., Suite 100. Thousand Oaks, CA 91360
- Full Time (40 Hours a week): Monday-Friday from 7am-3:30pm
- Pay Range: Between $18 - $20 (based on past expereince)
- Ability to handle high call volume, inbound/outbound.
- Able to successfully negotiate.
- Ability to adhere to all state, federal, regulatory and client guidelines.
- Excellent written and verbal communication skills are a must.
- Collections, telemarketing, sales, or call-center experience preferred.
- Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges.
- Research accounts with state and federal regulatory bodies to verify/locate responsible parties.
- Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals.
- Use collection systems and technology to monitor, notate and schedule accounts for collection activity.
- Investigate, evaluate, and analyze data in order to determine debtor's ability to pay.
- Adhere to assigned work schedule and hours.
- Attend and participate in all training classes and or meetings requested by management.