Rittal Automation System Service & Application Engineer
Rittal North America LLC
- Philadelphia, PA
- Permanent
- Full-time
- Provides daily support to Rittal’s customers and Rittal Outside Sales Engineers as it relates to Rittal Automation Systems (RAS) machines or supplemental products.
- Trouble shoot via phone or on-site the end customer concerns as they arise in a timely manner to meet and exceed company targets.
- Supports customers by being “on call” as needed.
- Support the implementation, installation and repairing of RAS machine.
- Train customers on the operation of RAS machines and software interfaces.
- Assist with setup and demonstration of RAS machines during trade show and customer events.
- Strives for continuous improvement of equipment and processes by giving feedback that will improve the reliability and technology.
- Coordinate other sub-contractors as needed during installation, repairs.
- Available for extensive travel to customer locations in North America (including Canada and Mexico) and Germany - up to 30%.
- On-going communications with Rittal Headquarters and Kiesling located in Germany regarding products, quality or any other issues regarding RAS.
- Performs other duties as assigned.
- B.S. degree with major in Electrical or Electronic Engineering or equivalent training required. Technical certification with PLC or CNC Controls or computers a plus.
- Five plus years work experience in Controls Engineering or CNC Machines with plant floor experience required.
- Knowledge of pneumatics and vacuum systems, electricity (AC/DC), step up/step down transformers, single and three phase power up to 460 volts, linear actuator motors.
- Working knowledge of CAD/AutoCAD drawing for importing customer documentation into the RAS software.
- Must be able to visually communicate concepts, reading drawings and be very detailed. Working knowledge of PLC logic and process troubleshooting.
- Basic understanding of drilling, tapping, and milling of metal parts and the ability use measurement instruments.
- Working knowledge of NEC and ANSI codes.
- Working knowledge of NC programing language.
- Conversational and technical knowledge of the German language is a plus.
- Experience with Microsoft products, including working knowledge of Word and Excel.
- Ability to ask for and follow supervisor’s instructions.
- High level of interpersonal skills to work effectively with technical as well as non-tech personnel. Ability to work independently as well as a member of multi -functional team.
- Excellent Verbal and written communication skills.
- Interpersonal, problem-solving, decision making skills, ability to concentrate and pay close attention to details and handle multiple tasks simultaneously.
- Must be available to work daily/weekly overtime as needed.