Customer Service Representative - Brick, NJ
CRH
- Brick, NJ
- Permanent
- Full-time
- Assist customer with product questions, ordering, order tracking, complaints and problems
- Enter orders into system for billing and delivery
- Prepare quotes and coordinate mailings of literature and samples
- Coordinate delivery schedules with dispatch
- Build displays and keep merchandise stocked on shelves
- Retrieve needed information for credit department
- Issue credits or debits accurately when applicable
- Set up new customers for sales force
- Answer incoming calls
- Take sales orders from sales representatives and customers by phone and radio
- Assist walk-in counter customers
- Receive cash payments and run credit card and check approvals
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Print and distribute e-mailed customer purchase orders
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
- High school diploma / equivalent
- At least 1 year of related experience
- Detailed oriented
- Good with basic math
- Skilled in Microsoft Office Suite
- Good organizational and problem solving skills
- Experience with multi-line phone system
- Attention to detail
- Pleasant phone personality
- Ability to multi task
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive.
- Slight lifting of ship tickets and overnight packages
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion