Department Manager-General Merchandise - Univ MT Go Griz Store
Follett
- Missoula, MT
- $19.75-27.54 per hour
- Permanent
- Full-time
- Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
- Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
- Assists customers in finding products.
- Manages the special order functions and notifies customers.
- Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
- Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities (e.g., graduation, basketball, football, author signings, etc.).
- Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.
- Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
- Creates and maintains displays in compliance with company standards.
- Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
- Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.
- May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.
- Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.
- May manage the store in the store manager's absence or occasionally supervise other departments.
- May open or close the store.
- Performs other related duties as assigned.
- 3-5 years of relevant experience.
- Bachelor's degree or equivalent.
- 3-5 years of retail supervisory experience; computer literacy.
- Strong communication skills (verbal and written) are required.
- Previous supervisory/management experience is required.
- General computer skills.