Call Center Representative FT - Bilingual
Edward M. Kennedy Community Health Center
- Worcester, MA
- Permanent
- Full-time
- Answer inbound telephone calls to ensure callers’ needs are met quickly and efficiently.
- Complete messages to be followed up on by Primary Care teams using standardized messages and the appropriate message systems, such as through the EMR system, the patient portal, or email.
- Review and verify all callers’ information, and patient’s information.
- Process basic insurance referrals upon request, and updates patient’s charts to reflect the request and the referral authorization number.
- Complete assigned tasks, including calling patients to complete the following: cancel/reschedule appointments, make reminder calls to patients, populate data into various spreadsheets/reports for data analysis, tracking, and information management.
- Bilingual in Spanish or Portuguese is Required
- We value our team members and provide opportunities seek to provide opportunities for
- growth and development.
- Our health center requires all employees to have the most recent COVID-19 booster and the yearly flu vaccine.
- One Saturday shift per month
- Competitive salary based on related experience
- Medical insurance starts on first day of employment.
- Health center pays 80% of medical insurance premiums.
- Includes coverage for same-sex domestic partners and gender affirming care.
- Generous time off packages
- Dental and Vision insurance
- 403b Retirement Plan with employer match
- Flexible Spending Accounts
- Employee Assistance Program