Client Success Manager – Software
Willis Towers Watson
- Chicago, IL
- $80,000-110,000 per year
- Permanent
- Full-time
- Renewal retention rate
- Upsell of related products and services
- Focusing on Clients
- Driving Excellence
- Influencing Stakeholders
- Working in Teams
- Business Acumen
- Sales Mindset
- 5+ years experience in a Client Success Role in a software or digital product environment
- A foundational understanding of Total Rewards and/or compensation management processes
- Proven track record of maintaining and growing business relationships
- Excellent listener – able to probe, understand the issues, and respond with correct solutions
- Must be client focused and have excellent client relationship management skills
- Demonstrated ability to perform in a team environment
- Commercial growth mindset
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave),
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)