Front Door Associate Full Time
BJ's Wholesale Club
- Baltimore, MD
- Permanent
- Full-time
- BJ’s pays weekly
- Generous time off programs to support busy lifestyles*
- Benefit plans for your changing needs*
- Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
- We strive for flawless execution and hold ourselves accountable.
- Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment for our members and each other.
- Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around us.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
- Work with commitment and pride to deliver GOLD- Grand opening look daily
- Clean and organized, inside, and out
- Understand how to access and read production and/or financial performance reporting for your department.
- See the connection between consistent execution and the positive impact it can have on the business.
- Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
- Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
- Reviews and maintains the AP Alert Binder according to AP standards.
- Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation.
- Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
- Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
- Monitor member and visitor traffic entering and exiting the club
- Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
- Maintains high standards of safety for members and team members.
- Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
- Processes empty water jug return vouchers to members.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
- Strong interpersonal skills and an attention to detail are required.
- Basic math skills preferred.
- Ability to use a smart handheld device.
- Must successfully complete required training and certification processes.
- Must be employed with the company for at least 6 months.
- At least 18 years of age.
- All the time is spent standing and moving about on hard surfaces.
- Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
- May require occasional lifting up to 30 lbs.
- Exposure to both indoor and outdoor temperatures.