General Manager
Gold's Gym
- Oxnard, CA
- $65,000-80,000 per year
- Permanent
- Full-time
- Work in a fun environment with great people
- Great benefits
- John Hancock 401k,
- Paid Time off
- Aflac Supplemental Insurance
- Free gym memberships and discounts
- Opportunities to learn to grow within the company
- Dedication to our members’ successes and goals
- Integrity which creates life-long relationships
- Passion for people in the communities we serve
- Pride in what we do and who we are
- Leadership development (ongoing)
- Excellence in execution
- But most of all…. we are more than a gym; we are a family!!
- Have a positive, upbeat, and outgoing attitude
- Are passionate about hospitality and excellence for our members
- Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
- Have fitness industry experience (preferred)
- Love to constantly learn and grow
- Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
- Ensure that project/department milestones/goals are met and adhere to approved budgets
- Enforces all club rules, policies and promotes proper execution of all procedures.
- Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
- Drive results and continuous improvement in Service and Fitness categories through the application of strong business acumen, building relationships, individualized communication, and development and accountability of department head team.
- Plan, organize, and coordinate execution of daily/weekly/monthly club functions to maximize club profit and loss goals with a member-centric focus.
- Recruit, hire, train, develop and nurture friendly and inclusive team members to support the needs of members. Position the right team members in roles where they can best impact members' goals.
- Train, develop, and mentor your club leaders through observing, coaching, accountability, and showing them what "unbelievable" looks like in your own actions every day.
- Problem-solve obstacles with and for your team, to guarantee an outstanding member and team member experience. Create a culture of trust through delegating to and empowering your team.
- Guide your department leaders in establishing goals, brainstorming application of club strategies, and achieving club and career goals, both in individual and group settings.
- Train, train, get a snack and train your team some more. Cross-training is for both minds and bodies! Transfer skills that allow team members to think creatively and expansively toward becoming solutions-oriented.
- Instill a sense of common responsibility and teamwork across club functions to maintain a positive member and team member experience, with a focus on bringing together the diverse strengths and experiences of individual team members.
- Collaborate with internal and external partners to continuously grow our member community.
- 3-5 years of progressive management experience supervising 3-10 employees in a team environment, with measurable outcomes of employee development and promotion
- 5-7 years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with a focus on high team member and/or customer turnover
- Experience managing P&L and trend reports and demonstrated math and analytical / ratio skills
- Success in creating new teams and/or rebuilding teams in a collaborative environment
- Phenomenal communication skills, oral and written, with a heavy emphasis on listening!
- Experience in turning around operationally and/or financially deficient departments or teams
- Demonstrated success managing through defined strategy and delegation
- A High School diploma or equivalent is required and gets you in the door, but we'd love to see a Bachelor's degree
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required