VIP Account Manager
Bally's Corporation
- New Jersey
- $50,000-67,000 per year
- Permanent
- Full-time
- Driving VIP retention and optimizing revenue through customer relationships
- Managing a collection of our most valuable VIP players’ accounts
- Managing contact through calls, email, and face-to-face, ensuring the customers’ needs are met
- Building a successful rapport with each customer, tailoring the service, promotions, and bonuses to their individual needs
- Working across several sports and casino brands
- Achieving daily, weekly, and monthly outbound call targets
- Upselling promotions, games, and features of the websites on calls
- Monitoring new high-spending players and investigating if they should be assigned an Account Manager
- Working closely with other departments to ensure we are providing a seamless and entertaining experience for our customers
- Managing the VIP customer email inbox and deal with all levels of queries
- Managing difficult situations relating to responsible gambling section
- Ensuring members receive the best-in-class experience through events, hospitality, and bespoke offline gifts
- Partaking in the logistics, supplier relationships, invoicing, and tracking of all loyalty events
- Working closely with Product Operations to ensure first-class game knowledge within the team
- Show exceptional communication and customer service skills
- Have an outgoing personality and great relationship-building skills
- Have knowledge of Excel and Outlook
- Able to work out of our Jersey City office 3 days a week
- Experience working in an outbound phone-based sales or telemarketing role
- Experience as an account manager or in hospitality
- Casino or igaming experience
- Annual vacation
- Annual bonus
- 401K program
- Health insurance
- Company share scheme
- Home office allowance