Warranty Service Coordinator - Afternoon/ Evening Schedule
FR Conversions Inc
- Westminster, MD
- $21.00-24.00 per hour
- Permanent
- Full-time
- Strong customer service "servant mentality" skills.
- Must have previous automotive warranty experience to include diagnostics and troubleshooting of vehicle automotive systems. Repair and maintenance of systems a plus.
- Ability to read blueprints and schematics.
- Problem solving, teamwork, and detail-oriented mindset.
- Ability to meet deadlines, organize and multi-task efficiently.
- Commitment and desire to deliver high-level client service.
- In depth knowledge of product line and supply requirements.
- Familiarity with basic hand and power tools, automobile mechanics and electrical systems.
- Proficiency in computer skills including Word, Outlook, Excel, etc.
- Strong interpersonal skills.
- Excellent verbal and written communications skills.
- Discuss the warranty claim and expectations with customers.
- Prepare and process warranty documentation according to organizational guidelines.
- Submit claims quickly and efficiently.
- Keep accurate inventory of ordered warranty parts and organize vendor paperwork.
- Processing of parts and service orders including purchase orders.
- Assistance in verifying incoming parts/service invoices.
- Sourcing parts, supplies, and services with cost efficiency and quality as priorities.
- Work closely with Master Scheduler to ensure parts availability as necessary.
- Work closely with Shipping & Receiving staff to maintain parts/supply inventory.
- Coordinate vendor returns, refund requests, and vendor quality issues.
- Maintain and utilize inventory control and purchasing software.
- Prepare warranty and other reports as needed.
- Maintenance of SDS documentation onsite.
- Coordination of vendor services.
- Coordination between sales, purchasing, and operational staff as necessary.
- Contribute to the evolution and improvement of current systems and processes.
- High School Diploma or equivalent.
- Must have at least 1 years of experience as an auto technician.
- 1-2 years Warranty Service experience preferred.