Salesforce.com Business Analyst - Remote Opportunity
AFL
- Duncan, SC
- Permanent
- Full-time
- Flexible time off policy
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company!
- Bachelor’s degree from an accredited college or university
- 3+ years of experience as a business analyst
- 2+ years of experience in Salesforce technology
- Understand, validate, and document business needs, distinguish between needs and wants, identify gaps between business needs and standard Salesforce functionality.
- Guide businesses in improving processes software through data analysis.
- Ability to work with the business and fellow BAs to troubleshoot issues and find solutions both short and long term
- Ability to gather and assess data related to Sales Lifecycle processes through report writing
- Work with the business to update and maintain Salesforce.com data
- Use of data loading tools
- Develop, document, and fully execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements/customizations, and patches.
- Ability to build training content and materials including video walk through, step by step instruction guides and training presentations
- Ability to facilitate training sessions both in person or via conferencing technology to new/existing Salesforce.com users
- Document any recurring issue and propose solutions to resolve them.
- Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance
- Help to establish team priorities based on business priority, financial impact, and operational impact to the business.
- Adhere to and promote the environmental, health & safety policies of AFL.
- Perform other duties as requested, directed or assigned.
- Knowledge and experience in using and deploying the following Salesforce Clouds and associated functionality:
- Workbench/Data Loader
- Data Maintenance
- Sales Cloud:
- Leads
- Accounts
- Opportunities
- Products & Opportunity Products (Both stocked and configurable products)
- Standard Salesforce Price-books
- Salesforce Configure, Price, Quote
- Standard Salesforce Quotes
- Service Cloud
- Case Management fields and process
- Case Escalation processes
- Case assignment rules
- Salesforce.com User / Admin Experience
- Salesforce.com Certification is a plus
- Agile / Scrum
- Functional knowledge or experience working in an Agile Project Management environment is a plus