Insurance Customer Service Agent
Leauxcal Insurance Agency LLC
- Lafayette, LA
- Permanent
- Full-time
- Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
- Maintain a record of customer interactions and follow up on their experience with our organization
- Apply appropriate changes to consumer policies based on the information provided
- Validate client insurance coverage and present policyholders with proof of insurance documents
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Basic knowledge of insurance policy procedures and schedules is preferred
- Prior work in a customer-facing position or customer service role is required
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Position requires a high school diploma or GED equivalent
We are an independent insurance agency located in Lafayette. We are excited to bring on a new team member!