Inflight Crew Manager- MSP

• Safety first, always.
• Promote and reinforce a proactive safety culture.
• Identify, intervene, and report safety concerns to support employees and Endeavor’s safety culture.

• OJI’s, reasonable suspicion, etc.

• Ensure Flight Attendants’ qualifications with regard to regulatory requirements.
• Maintain knowledge of: Company Policy, Flight Attendant Manual (FAM), FAA Regulations, and Collective Bargaining Agreements.
• Strategize and track team operational performance metrics with regard to dependability, work performance, attendance, delays, and customer service scores.
• Ensure Flight Attendants report operational situations and events accurately and timely, including delays, flight incident reports, etc.
• Evaluate Flight Attendant on-board performance for regulatory compliance and customer service satisfaction during inflight operations.
• Support Flight Attendants and provide resources to assist with day-to-day requests, such as uniforms, payroll, EDV Intranet, SkyPros, jury duty, leaves, etc.
• Perform Manager on Duty responsibilities on a rotating basis; requires availability by phone 24/7 while on duty to handle Flight Attendant emergencies and assist with operational events.
• Facilitate drug/alcohol testing in collaboration with administrative staff and Base Managers.

• Engage in employee recognition and Endeavor rewards programs.
• Assist Base Manager with coordinating employee events.
• Build relationships and interact with Flight Attendants by being present on the concourse and in the crew room.
• Inspire Flight Attendants and model behavior to achieve customer satisfaction, on-time performance, safety, and completion factor goals outlined in the Operational Performance Recognition (OPR) scorecards.
• Supervise and assess Flight Attendants by providing feedback, support, coaching, and/or course correction.
• Participate in investigations and interviews as needed, in cases where violations of company policy or federal regulations are alleged.
• Responsible for conflict management, documenting, performance management, and coaching.
• Conduct investigations and interviews, collaborate with Base Manager on findings, and provide input during discussions concerning outcomes.
• Provide guidance and support for probationary Flight Attendants and follow established probationary program requirements.

• Foster consistent Flight Attendant communication and follow up.
• Relay company and departmental information to Flight Attendants.
• Establish and maintain effective communication and interaction with union representatives.

• Bachelor’s degree or a combination of education and related experience.
• 2 years of experience providing work direction in a leadership/supervisory role, including motivating, mentoring, and building positive relationships with employees.
• 3 years of experience in airline operations, in-flight, flight operations or similar field preferred.
• Ability to achieve Flight Attendant qual

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