Inside Sales/Customer Service Representative

Galaxy Electronics Associates Inc

  • Laurel, MD
  • Permanent
  • Full-time
  • 27 days ago
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job SummaryJoin our team as an Inside Sales/Customer Service Representative for a leading printed circuit board manufacturing company. Responsibilities include managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction. Strong communication skills, a customer-centric approach, and familiarity with PCB industry practices are key. If you're passionate about sales and customer service excellence, apply now to be part of our dynamic team!Responsibilities
  • Receive inbound calls and emails
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

Galaxy Electronics Associates Inc