Automotive Receptionist
Vehicular Activities
- Plano, TX
- Permanent
- Full-time
- Answer incoming calls and emails, and direct customers to the appropriate person, and field customer complaints professionally
- Work to uncover marketing opportunities and plan events for our customers to improve our reputation and visibility
- Provide exceptional service to each guest, in person or on the phone, ensuring that they receive a world-class experience every time they talk to a representative from the company
- Document your interaction with each guest as necessary in the customer file
- Provide appointment reminder calls and follow up with missed appointments to reschedule
- Assist the team with proper record keeping including invoicing and inventory receipts
- Complete transactions utilizing the point of sale, credit card machine, and the cash drawer
- Be comfortable making follow-up phone calls to guests who have recently completed services with us or who have called to inquire about performing service with us
- Follow proper call-handling techniques to ensure that the guest is provided with the correct information
- Prior customer service or administrative support experience in an automotive dealership or showroom is a plus
- Display excellent written, problem-solving, and verbal communication skills
- Displays strong time management skills and the ability to quickly and accurately complete detailed work
- Proficient in basic computer software and can quickly learn new programs
- Valid Texas Driver's License
We are one of the largest independent automotive repair facilities in North Texas. We are family-owned and operated.