Case Worker
HANAC, Inc.
- Astoria, Queens, NY
- Permanent
- Part-time
- Making telephone calls to senior citizens who are homebound, to maintain friendly contact and perform “needs” assessment
- Engaging in individual visits with clients’ accepted into the program to assess their situation and address any concerns they may be experiencing
- Exhibiting a great degree of understanding, empathy, and knowledge of issues affecting seniors
- Providing listening skills and strong limit-setting abilities
- Engaging in monthly supervision meetings with program supervisor (or director) to discuss the status of client caseload and report any deterioration in a client’s physical, emotional or environmental condition as well as any other issues affecting seniors.
- Assisting senior citizens with interpreting forms, notices, entitlement and benefit, housing requirements, completing applications, and writing letters as needed
- Developing and maintaining service worker logs that document time spent with each client and important information related to the service provided. Must be capable of imputing this information into a computer data system.
- Conducting follow-up activities to assure proper delivery of services/benefits
- Referring the elderly to local service providers and city agencies to obtain benefits/services as needed
- Escorting the clients to appropriate city agency, if needed, for language translation and/or to ensure proper care and assistance is provided.
- Properly following emergency procedures and guidelines in case of an accident/incident on-site, and collaborating with the Program Director in terms of taking appropriate action
- Attending regular in-house and/or outside training seminars or workshops to obtain a greater knowledge of the changes in policies and laws affecting seniors and services provided to them.
- High school diploma required.
- Experience in social services preferred.
- Bilingual in Spanish or Greek preferred.
- Must be proficient in data entry (MS Office- Word, Excel)