Coordinator for Student Engagement and Housing
D'Youville University
- Buffalo, NY
- $35,000-38,000 per year
- Permanent
- Full-time
- Oversee the annual residential room selection process and coordinate room assignments and room changes throughout the academic year including the placement of first-year, returning, graduate, doctorate, and visiting students;
- Organize and manage yearly residence hall opening and closing procedures and coordinate student break housing needs;
- Oversee the management of housing contracts, room condition reports (RCR), emergency contact forms, and health & safety inspections for each residential student by coordinating with Resident Directors;
- Oversee the Desk Attendant program while providing leadership to the Resident Directors in support of recruitment, selection, and supervision;
- Serve as an educator, mediator, and reviewer when a roommate conflict or housing concern is escalated as a result of published policy or departmental process;
- Coordinate with cleaning, maintenance, and IT departments to ensure that daily, general and emergency issues within the residence halls are corrected in a timely fashion;
- Manage data gathering, respond to data/statistical inquiries from campus stakeholders, particularly data related to residential occupancy;
- Implement all needs as directed by the Director of H & SC pertaining to residential conference groups;
- Work closely with campus partners regarding housing needs;
- Continuously evaluate and assess University housing occupancy, retention, and projection trends.
- Hold weekly 1:1 meeting with the Director of Housing & Student Conduct, Graduate Assistants, Resident Advisors and students as needed;
- Serve in a third-tier on-call rotation.
- Ensure a student-centered departmental environment with a focus on customer service;
- Support the overall campus programming model by collaborating with faculty, staff, and SGA on initiatives and events;
- Serve as an SCI trained investigator/hearing panel officer;
- Other duties as assigned by the Director of Housing & Student Conduct
- Demonstrated experience working in or supervision of student housing;
- Thorough knowledge and proven track record in Student Affairs, including policy development, programming and student development;
- Strong cross-cultural, interpersonal, and writing skills necessary, including the ability to represent the University in a positive way to diverse populations;
- A demonstrated commitment to promoting a diverse and inclusive community;
- Possesses a demonstrated ability to develop linkages with other University community partners through significant outreach efforts to support student success in and out of the classroom;
- Ability to innovative and create programs that supports student learning, leading to increased persistence and graduation rates across diverse student populations;
- Ability to work with a wide variety of individuals on campus and in all areas of the community to accomplish student life objectives;
- Ability to make sound professional judgments, often under deadline pressure, when dealing with student related issues;
- A proven ability to identify and address problems, exhibit competence in identifying and interpreting needed areas of assessment, display sensitivity regarding personnel matters and the ability to participate effectively in short and long-range planning;
- A strong commitment to the University’s mission to honor the catholic heritage and the spirit of St. Marguerite D’Youville working with students from across diverse cultures, backgrounds and faith traditions that promotes leadership and service.
- Master's degree in Higher Education Administration or related field.
- 1-2 years of experience within Student Affairs showing progressive responsibilities, preferably within housing operations.
- Possess the ability to react calmly and effectively in emergency situations;
- Handle multiple tasks and priorities at once while solving problems and thinking innovatively;
- Administrative, organizational, supervisory, and budget-management skills;
- Extended periods of sitting, standing, stair climbing, maneuvering objects of substantial weight;
- Responding promptly in late-night hours while remaining alert;
- Must possess a student-centered personal philosophy and an amazing sense of humor.