Personal Banker - Woodstock, VT
Bar Harbor Bank & Trust
- Woodstock, VT
- Permanent
- Full-time
- Provides a complete range of customer transactions and services including explaining available products and services, and gathering customer information to process new and existing accounts.
- Spends time opening and servicing customer accounts.
- Demonstrates ownership of customer problems or requests, following up to ensure effective resolution and customer satisfaction.
- Knowledgeable of and able to discuss basics of business services, mortgages, treasury management, and investment services; effectively refers customers to appropriate department for completion of the sale.
- Sell and cross-sell banking products and services through the utilization of sales techniques, knowledge of those products and services, relationship building and effective methods of presentation
- May discuss, sell and close consumer loan products.
- Serves as subject matter expert on suite of Online Banking services; through consultation and education identify customers who would benefit from these services.
- Consistently meets established standards for first class customer service; Engaged and curious about customer relationships.
- A consistent, strong contributor towards meeting branch goals in deposits, loans, referrals, and other categories.
- Minimum of a high school degree or the equivalent
- Banking, retail experience is preferred
- Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement.
- Decision-maker with well-developed interpersonal skills
- Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience
- Demonstrated ability to solve problems and acclimate quickly to changing priorities; multi-tasking
- Honesty and integrity
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