Leasing Agent
Sage Solutions Group
- Southfield, MI
- Permanent
- Full-time
- High School diploma or equivalent
- Bachelor’s degree is preferred
- Minimum of 2 years’ leasing experience for conventional properties
- Previous experience with marketing, sales, and or customer service
- Valid driver’s license and current automobile insurance
- Proficient with computers software, including but not limited to, MS Office (Word, Excel, PowerPoint, & Outlook)
- Proficient with industry (property management) relevant software (Yardi) is a plus
- Principles and processes for providing customer service
- Principles and methods for showing, promoting, and selling products or services
- Thorough knowledge of company and community policies, current rental rates of property, and lease related documents
- Aware of all local community and area facts and statistics
- Administrative and clerical procedures
- Interpersonal skills for developing personal connections with prospective tenants, building a rapport with current tenants to give them personalized service and minimize turnover
- Communication, including verbal and written skills, are essential to the lease development functions of a Leasing Consultant, including answering the tenants’ questions and expediting the lease application process
- Attention to detail for managing all aspects of lease terms, including conflict resolution, move-in procedures and financial transactions
- Administrative - General office duties including data entry, filing, answering phones,creating memos, email correspondence
- Analytical S- Ability to use statistical data to understand the community rental market, ability to determine resident turnover and reasons why residents are moving, ability to determine resident needs.
- Coordinating - Ability to organize and maintain resident files, coordinate monthly activities and maintain waiting list.
- Creative - Ability to design flyers, calendars, bulletin boards, activities, and forms.
- Leadership - Ability to motivate others and operate as a team; ability to take initiative; ability to handle emergency situations as applicable
- Mathematical -Ability to calculate rent payments, rental prorates, calculate lease and ledger balances, special rates (i.e., pets, carports) and move-in costs.
- Sales - Build relationships, negotiate effectively, strategic marketing and prospecting, customer service oriented
- Other- Customer Service, Confidentiality, Respect, decision-making, Patience, Professionalism, and Teamwork.
- Communicate effectively both orally and in writing
- Manage multiple priorities
- Demonstrate initiative
- Maintain a courteous, professional, and helpful attitude at all times
- Establish and maintain positive and effective work relations with coworkers, managers, vendors, contractors, and residents
- Meet potential renters and guide them on tours of available units
- Ensure “model” or “vacant” unit/s are ready for show
- Lease apartments at the highest effective rental level possible, while maintaining a strong customer service and satisfaction philosophy
- Verify resident prospect application data and information and perform background checks, credit checks and other responsibilities to if perspective residents are qualified
- Qualify potential residents prior to final application approval
- Respond to resident request promptly and courteously and to help resolve resident issues and concerns
- Following up on leads for potential renters
- Keep residents informed of any changes to rental agreements or upcoming property issues
- Complete lease documents in a timely and accurate manner
- Maintain accurate and organized resident files in accordance with Company policy.
- Enter all data relative to current and prospective residents in property management system, accordance with company policy
- Inspect apartments homes prior to move-in to ensure market ready status
- Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum market rental increases, renewal conversion ratios and budgeted occupancy goals
- Stay current with rental values and amenities of competitive communities
- Handling the collection of rent payments, security deposits and application fees
- Ensure community facilities such as mailrooms, fitness centers, and all other community areas are well maintained
- Assist in preparing the competitive market survey report as needed
- Participate in the coordination of community promotional sponsored events
- Regular and routine onsite attendance
- All other duties as assigned by the Property Manager or Regional Manager