Hourly Shift Manager/Team Leader
Chicken Salad Chick
- Franklin, TN
- Permanent
- Full-time
- Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
- Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
- Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
- Train and counsel hourly team members who work during Team Leader’s shift.
- Guarantee highest level of hospitality and service to all guests at all times.
- Coach hourly team members during their shift as needed.
- Ensure compliance with all personnel records, team member schedules and reports.
- Prepare and maintain administrative and financial records as directed by the General Manager.
- Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
- Ensure that hours of operation for the restaurant are maintained during their shift.
- Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
- Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
- Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.
- Ability to work in a fast-paced environment
- Ability to clearly and professionally communicate with team members and guests
- Ability to multitask
- Excellent attendance and punctuality; reliability
- Reliable transportation to and from work
- Successfully complete formal Shift Leader classes provided by the Corporate Training Department
- Restaurant experience highly preferred
- Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
- Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
- Must be able to work and perform all duties at any station in the kitchen or service area