DC Operations Manager
Ross Stores
- Shafter, CA
- $78,900-118,550 per year
- Permanent
- Full-time
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
- Manages staff to ensure timely and accurate processing and distribution of merchandise to stores
- Responsible to ensure quality of work and maintain the accuracy and integrity of the production records, reports and numbers.
- Establishes area objectives and coaches Area Supervisors to reach their team's productivity goals.
- Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning.
- Provides Area Supervisors operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals.
- Responsible for creating an effective team culture which recognizes individual and team performance, while maintaining an issue free environment in a demanding work environment.
- Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies.
- Coaches Supervisors on MAP...Managing Associate Performance.
- Conducts regular staff meetings to keep Area Supervisors abreast of shifts in priorities and to keep communication open and continual.
- Manages all administrative tasks and functions for responsible department(s).
- Selects, motivates, and trains qualified supervisory staff. Partners with the Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within responsible area.
- Researches inefficiencies in problem areas and makes recommendations in methods, procedures, or systems, to improve productivity & quality.
- Guides and directs Area Supervisors in the administration of associate performance evaluations.
- Maintains daily paperwork, such as time and production records.
- Miscellaneous functions and responsibilities
- Maintains safe and clean work areas.
- Interfaces with senior DC leadership on production planning and staffing needs.
- Attends daily shift production meeting to report projected volumes & issues to senior DC management
- Communication
- Interpersonal
- Teamwork
- Planning & Organizing
- Drive Results
- Collaboration
- Analysis and Judgment
- Leadership
- Strong communications skills (both oral and written)
- Minimum of 5 - 8 years management experience in a similar retail production/distribution environment.
- Strong planning and organizational skills are necessary.
- Excellent interpersonal skills are required.
- Bilingual (Spanish) preferred.
- Consistent timeliness and regular attendance is necessary.
- Job requires ability to work in a warehouse environment, on a concrete floor all day.
- No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
- Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
- Job frequently requires sitting, handling objects with hands.
- Job occasionally requires standing, bending, stooping, walking, pushing, pulling, reaching, talking, hearing (audio equipment), and lifting up to 10 pounds.
- Vision requirements: Ability to see information in print and/or electronically.
- This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
- 3-5 DC Area Supervisors, with up to 150 Hourly Associates
- 1-2 Merchandise Expeditors