Medical Practice Assistant-Irving Health Center
Parkland Health
- Irving, TX
- Permanent
- Full-time
- None.
- Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
- Patient registration experience preferred.
- Prefer completion of course work towards an accredited medical terminology.
- Medical Office Assistant experience or training a plus.
- Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.
- Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
- Must be able to demonstrate competency required as applicable to specialty area.
- Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
- Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
- Must have working knowledge of medical terminology.
- Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
- Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
- Must be able to solve problems within the guidelines of established policies and procedures.
- Must be able to adjust to multiple demands, shifting priorities and rapid change.
- Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
- Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team.
- Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.
- Confident with technology, specifically electronic medical record, video encounters and computer applications.
- Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
- Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
- Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.