Digital Navigator- Bilingual in English and Spanish
YMCA
- Chicago, IL
- $17.50 per hour
- Permanent
- Part-time
- Monitor computer lab usage to ensure policies are followed
- Keep track of the number of visitors using the lab for grant reporting
- Respond quickly to inquiries from lab visitors about computer usage, connecting visitors to the Y’s
- Community Help Desk when more advanced technical assistance is needed
- Provide technical support to computer lab visitors in accessing online digital skills assessments and
- Complete Northstar digital skills assessments and online learning to familiarize oneself with the
- Northstar system and potentially build one’s own digital skills
- Assist with outreach efforts to increase community awareness about the lab and other resources
- Comprehensive benefits package for eligible employees
- Opportunity for eligible employees to participate in the Y's retirement fund
- Be part of a team that is passionate about building and sustaining an inclusive and equitable environment for all staff, volunteers, and members
- Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
- Complimentary Adult YMCA membership and an employee discount on select programs
- Career advancement opportunities - grow your career at the Y!
- Must be at least 18 years of age
- Must have a high school diploma or equivalency
- Strong drive to provide excellent customer service and experience
- Excellent verbal communication and customer service skills
- General awareness of Microsoft operating system and internet browser navigation.
- Knowledge of common software/applications such as Microsoft Office and Google Suite a plus. Digital skills training will be available
- Resourcefulness and quick-thinking nature to troubleshoot technical and customer service issues as they arise
- Interest in working in a team environment and ability to work independently
- Motivated and enthusiastic learner
- Must maintain confidentiality of client information
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivation : Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization