Supervisor, Patient Solutions
AssistRx
- Orlando, FL
- $52,000-59,000 per year
- Permanent
- Full-time
- Directly supervises all employees within the Patient Solutions Program(s).
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Makes necessary changes in staffing based on day of week and other anticipated events.
- Monitors productivity of customer service representatives and generates reports.
- Monitors individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
- Answers questions and recommends corrective services to address customer complaints.
- Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
- Determines work procedures, prepares work schedules and expedites workflow.
- Studies and standardizes procedures to improve efficiency of direct reports.
- Maintains collaboration among workers and resolves grievances.
- Prepares composite reports from individual reports by direct reports.
- Performs other related duties as assigned by management.
- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Understanding and experience with Major Medical & Pharmacy Benefit Coverage.
- 2 to 3 years of experience leading a team in a call center environment.
- 2 to 3 years of reimbursement or patient services experience preferred.
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance