Gold's Gym Assistant General Manager
Gold's Gym
- Memphis, TN
- Permanent
- Full-time
- Supervise, manage, and lead sales team members to ensure they are meeting expectations and goals on a consistent basis
- Hire, train, and develops sales, kids club, and housekeeping employees
- Maintain acceptable level of personal sales production
- Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
- Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner
- Responsible for managing member feedback process
- Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner
- Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time
- Responsible for communicating and following cash management procedures
- High School diploma with 3 years professional experience. College degree preferred.
- Fitness industry experience preferred but not required.
- Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
- Strong customer service orientation with proven results.
- Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
- Excellent verbal and written communication skills.
- Entrepreneurial spirit with open, participative leadership style and drive for excellence.
- Strong work ethic, integrity, and professional demeanor