Collections SpecialistAt OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.In the Role:Help customers with all financial servicing needs through inbound and outbound contact.Work with our clients in a consultative manner, following all applicable laws, policies, and proceduresNegotiate with customers to resolve account mattersMaintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accountsInvestigate, research, and track consumer information using online skip-tracing toolsWork together as both team member and individual contributor in a goal-oriented environment to meet personal and team targetsMaintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulationsRequirementsHigh School Diploma or GEDPreferredSales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferredActive listening and communicationSkilled at achieving and exceeding goalsAbility to thrive in a fast-paced team environmentBilingual: SpanishWork Schedule:The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.Who we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)Paid sick leave as determined by state or local ordinance, prorated based on start datePaid holidays (7 days per year, based on start date)Paid volunteer time (3 days per year, prorated based on start date)Key Word TagsSales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager TraineeOneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
