Customer Success Manager
Giftogram
- Parsippany, NJ
- $60,000 per year
- Permanent
- Full-time
- Manage customer accounts to drive revenue growth for Giftogram by identifying, verifying, and nurturing prospects until a deal is closed and actively seek expansion and upselling opportunities within existing clients
- Provide a consultative approach to customers and leads via phone, email, and virtual demonstrations to educate, train, and advise on Giftogram products and services
- Proactively log documentation on leads and customer connections within our Hubspot CRM to ensure clear communication and client satisfaction
- Create concise high quality messages in emails and Hubspot sales sequences that accurately reflect Giftogram’s product offerings and are up-to-date with latest market trends
- Collaborate closely with Marketing to develop and execute target outreach campaigns, email sequences, referral programs, and customer retention/growth strategies
- Collaborate closely with Engineering to understand and communicate customer feedback, product updates, and product issues/resolutions to customers in a timely manner
- Collaborate with the Customer Support Team for onboarding and Tier 1 customer support
- Field Tier 2 product and services questions, such as integrations, order verifications, ACH transactions and credit card deposits, etc.
- Occasionally attend Trade Shows for networking and sales opportunities
- Support the onboarding for Growth Team customers on demos
- Perform all other duties assigned by supervisor or manager
- Education Requirement: High school diploma or GED
- Minimum 2+ years experience in Account Management
- Minimum 1 year of Technical Sales and/or Customer Service
- Proficiency in Microsoft Excel, Google Workspace, and CRM Systems
- Strong computer literacy and ability to use video conferencing and other software
- Strong communication skills
- Strong phone etiquette
- Collaborative team spirit
- Base Salary begins at $60,000
- 401k & Company Match
- Medical/Dental/Vision Insurance
- Hybrid work schedule (2 days in Parsippany, NJ office)
- 15 PTO Days + Paid company holidays