Universal Banker
MidWestOne Bank
- Cedar Rapids, IA
- Permanent
- Full-time
- Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
- Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
- Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.
- Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
- Overcomes customer concerns and resolves any complaints related to deposit account transactions.
- Assists customers with a variety of retail service needs including but not limited to:
- Personal ATM/Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);
- Overdraft protection services;
- Handling of check orders;
- Updating address and customer contact information;
- Handling wires and other electronic transfers;
- Establishing personal online banking services and assisting with basic navigation questions.
- Serves as a resource to assist less experienced staff with transactions as needed; handles and is accountable for overrides processed with those transactions.
- Locates and resolves offages for self and assists with other retail associates, as needed.
- Performs a variety of branch operational duties on a daily, weekly, monthly basis (i.e. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc.).
- Serves as backup support for basic account opening and ownership updates.
- May fill in at various retail branch locations, as needed.
- Actively participates in community events to represent MidWestOne Bank, assists with customer outreach, and demonstrates support for company culture.
- Performs other duties as assigned.
- Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
- Career development and continuous learning opportunities
- Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
- 100% vested 401(k) Retirement Plan with company match
- Medical, Dental, and Vision insurance
- Flex spending plan & Health savings accounts with employer contribution
- Student Loan Debt Reduction Program & Tuition Assistance Plan
- Employee Stock Ownership Plan
- Employer provided group life insurance with option to purchase additional life insurance for you and your family members
- Employer provided long term and short term disability insurance
- Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
- Wellness Program
- Free banking services and other financial services discounts
- Take Your Dog to Work Day in June
- Employee Rally Day- a day of celebration and recognition!
- High school degree or equivalent with some related work experience.
- In addition to education, prefer 1-2 years of experience in a customer service-related role.
- Banking or financial experience is preferred.